Supporting business processes through IT is held to be the fine art of IT management. Finding the best possible service, implementing it and monitoring it are tough challenges for many IT organisations. They have to separate themselves from the technical side of IT and orientate their services to the customer's needs. The discipline of IT service management (ITSM) provides methods for optimally supporting business processes through IT processes.

Maturity advises organisations on how to apply the IT Infrastructure Library (ITIL) and accompanies them in the design, structuring and price categorisation of IT products or services. Maturity employees also possess sound experience to enable them to define, financially assess and negotiate service levels. This concerns both internally provided and externally procured services to be able to invoice them to the respective customer depending on the requirement. A Maturity analysis of the maturity of IT processes, derived by the SEI Software Engineering Institute of Carnegie Mellon University, helps to detect and specifically improve on weaknesses.

Even if enterprise IT is by no means a commodity, the segment has nonetheless evolved into a service sector. Those who wish to manage their IT successfully and cost-effectively in the future also must therefore orientate processes to their customers' needs. Extensive and sound ITSM is imperative for mastering these challenges.

Further information

IT service catalogue: Maturity service library (MSL)

Best practices: The retained organisation