Only a few large enterprises nowadays operate their IT completely of their own accord. Managed services and outsourcing in all their variations – outsourcing of tasks, processes and structures to external partners – have now become a permanent part of a professional IT organisation and its sourcing strategy. Nevertheless, there is a lack of standards and market transparency to be able to reasonably compare and weigh up the services offered and prices demanded. Moreover, the general conditions on the market are changing at a rapid pace – what was considered a bargain three years ago can today already be daylight robbery.

The market price benchmark test by Maturity was conceived to create transparency where there can be no transparency immanent in the system. We analyse whether services for which our clients pay money conform to the current market level, we review all service level agreements (SLAs) between the customer and service provider and we take into account special conditions in daily business as well as any special requirements. 

Neat, accurate and objective market comparisons are an important component of every contractual relationship. As benchmarking experts with sound experience of tactical projects, even extending to "mega deals", we also issue recommendations and point out how best practices have to be designed on the market so that they will afford concrete benefits.

Further information 

Case study – Consistent outsourcing and negotiation

Case study – Benchmarking the service provider

Analysis – Is outsourcing really economical?