In a classical IT benchmark test, costs and services of an internal IT organisation are measured against the anonymous key performance indicators or other enterprises. Thus, IT managers and controllers can find out exactly where they stand, where individual business fields of the internal IT or of the entire organisation stand, where there is a need for action and what areas are performing work with above-average efficiency. The key performance indicators (KPIs) calculated in the benchmark process are the standard, the benchmark so to speak, for an IT organisation.

We offer absolute independence and objectiveness in our statements. All our key performance indicators originate from our own cost-effectiveness considerations. Many customers have benchmark tests done by Maturity at regular intervals. Thanks to our set of methods and our approach, they save valuable time because they do not need to fill out any questionnaires. As a result, we simultaneously ensure a maximum of data quality and validity in the data gathering process and thus also in the database.

Thanks to the maturity model developed by Maturity, our clients not only receive nominal/actual comparisons as are usual in the sector, but also valuable information on solution approaches for their specific problems. A holistic approach across technology, organisation and processes enables IT coordinators to get closer to the "best of breed" status within a foreseeable time and to then become the standard for other enterprises.

Further information

Case study ING-DiBa International performance comparison

Case study Pappas Group Customer service on trial

Analysis Is my network worth the money?