Integrated Skill Management
Personnel is the biggest cost block in IT. Instead of saving across the board, enterprises should be making targeted use of their resources. Integrated skill management improves efficiency and effectiveness, ties specialists to the enterprise and offers attractive... more
The ideal service catalogue
A standardised description of IT services is the foundation for assessments, analyses and comparisons of profitability. The Maturity Service Library (MSL) enables organisations to identify gaps and redundancies in their service catalogue so that they can then tidy up... more
Outsourcing contracts under control
Due diligence doesn’t stop on the ‘go live’ date of an outsourcing agreement. So how do you keep the relationship working? Download our free podcast here. more
Reducing the cost of applications
Once they have optimised their IT infrastructure, the attention of IT management is now increasingly being drawn towards the price/performance ratio of the applications. Benchmarks offer a cast-iron way of demonstrating that efficiently-run application environments are... more
Service Desk Outsourcing
There is more to differentiate service desk outsourcing providers than the potential for reducing cost. It is critical to compare the services offered if one is to weigh up the options effectively. more
Outsourcing - made-to-measure SLAs
Service levels represent the performance required for supplier service delivery against which the performance of those external service providers can be measured. If they are not set out at the right level, this can result in additional cost and compromises over... more
Is ERP outsourcing viable?
Outsourcing the business applications is attracting increasing interest in IT organisations. The step is not, however, always worthwhile – an optimally structured and highly efficient internal IT department can absolutely offer the same service as a provider at a lower... more
Retained organisation success factors
When concluding an outsourcing agreement it is not just the range, quality and costs of the outsourced services which are important. One of the main factors for the success of an outsourcing agreement is the control of the service provider by the customer’s personnel. more
Cost drivers in the User Help Desk
The user help desk (UHD) is a key to success. This is where IT organisations can create the basis for satisfied users. We analyse the most important UHD cost drivers and service levels. more
Controlling new tenders
Companies are speculating that costs will be reduced when they issue new tenders for outsourcing contracts. We highlight the phases of the process and point out what customers must watch for. more
Is outsourcing really economical?
The regular checking of market prices and arranging of escalator clauses has become standard practice where newlynegotiated outsourcing contracts are concerned. Nowadays the mistakes are made elsewhere and the potential for conflict between companies and service... more
Of applications and expenses
Relocating running applications to a service provider is the pinnacle of outsourcing. One of the challenges thrown up by this is to determine the operational expenses of the various applications so that a fair, flexible contract can be concluded. A benchmark can help... more
In the dark about SAP costs?
SAP is designed to control the efficiency of business processes – so far, so good. But who is supposed to control the effective use of SAP? Although no company can survive any longer without the ERP solutions from SAP, complaints about the lack of cost transparency are... more
SOA – taking stock
Service-oriented architecture (SOA) is the new buzzword when people are talking about optimising business processes and faster corporate response times. Dr. Wolfgang Martin casts some light on SOA from the perspective of a leading thinker, and sets out a viable route... more