Cooperation between itSMF and Maturity

TVIT 4D Scorecard is the name of a new analysis method evolved by itSMF and Maturity. Enterprises can utilise it to record the quality, customer satisfaction, process maturity and costs of their IT at a glance and compare them against a benchmark. Key performance... more

Andritz – SAP costs reviewed

The Austrian technology group Andritz reviewed effort and performance in its SAP environment by means of two benchmark projects. The focus was on internal costs and transfer prices as well as an outsourcing agreement for the SAP infrastructure. While the outsourced... more

Immobilien Scout - Flexibility and control

The online property portal Immobilien Scout 24 is growing – and so is the internal demand for IT services. IT boss André Nawojan has benchmarked the company’s resources and performance. “I was sure we needed to recruit, but the benchmark proved we were at least two... more

AOK - Managing third party relationships

Health insurance company AOK Nordost has started to formalise the business relationship with its spun-off IT service provider starting with a benchmarking project to baseline service. Head of IT Sascha Porbadnik hopes to gain “a new quality of cooperation” not only by... more

Reducing the cost of applications

Once they have optimised their IT infrastructure, the attention of IT management is now increasingly being drawn towards the price/performance ratio of the applications. Benchmarks offer a cast-iron way of demonstrating that efficiently-run application environments are... more

KKH-Allianz - Identify areas for action

The statutory health insurance KKH-Allianz has completed a benchmarking process to measure its IT capability and to identify areas for action. “A key factor for us was that the comparative data from the peer group companies had been standardised to our values”, says... more

enviaM - Reasonable IT requirements

Energy services provider enviaM has reviewed its outsourced services. Jens Winkler, IT manager at enviaM, identified the 20 most important IT services for him and analysed them on a three-year cycle, working in conjunction with Maturity. The benchmark results... more

Fortum - Successful renegotiation

The Finnish energy company Fortum reviewed the price of its outsourcing agreement by undertaking a market price benchmark with Maturity, addressing server and storage, service desk, desktop operation and networks. Fortum made a significant return on its investment... more

Market Price Benchmarking

Benchmarking plays an increasingly important role in the management of IT, and market price benchmarking in particular is becoming more and more significant in line with the growing trend towards outsourcing. A new reference book explores market price benchmarking and... more

IT benchmark - SAP

In his first few weeks as CIO at SAP, Oliver Bussmann commissioned a benchmarking project in order to analyse and increase the value IT contributes to the business. The assessment helped the software group with location decisions as it faces a period of transformation.... more

IT benchmark - Deutsche Flugsicherung

To guarantee security and provide IT services efficiently the system house of Deutsche Flugsicherung (DFS) uses IT benchmarks as an instrument to evaluate the services of administrative IT in terms of quantity, complexity, quality and unit costs. The benchmarking... more

IT benchmark - Raiffeisenbank

Raiffeisenbank Kleinwalsertal AG has reviewed its IT in a benchmarking project. This project supported the IT organisation in its transformation into a customer-focused service provider for the business. more

Approach for a fair comparison

Many benchmarks use the mean value of the comparison group as a reference value. However, the mean value is often regarded as the “mediocre average”. The median can be used as an alternative approach to achieve a fair comparison for customers and service providers. more

IT benchmark - Pappas Group

The car sale company Pappas from Salzburg has conducted a comprehensive benchmark. The aim was to back up what the management felt with cold hard facts and to compare the Pappas IT with other organisations. more

IT benchmark - Helaba

Landesbank Hessen-Thüringen (Helaba) is outsourcing the care of its PC workstation systems (desktop management) to an IT service provider. CIO Dr Jörg Raaymann and his team have invested a great deal of time and energy in preparing the agreement. Maturity has been... more

In the dark about SAP costs?

SAP is designed to control the efficiency of business processes – so far, so good. But who is supposed to control the effective use of SAP? Although no company can survive any longer without the ERP solutions from SAP, complaints about the lack of cost transparency are... more

Is my network worth the money?

In the internet age corporate networks must work harder than ever before. The volume of data to be carried is climbing all the time, while requirements on reliability and security rise constantly – and in the medium term at least, there is no end in sight. Careful... more

IT benchmark - Postbank Systems

As the IT service provider of Deutsche Postbank AG, Postbank Systems AG and its workforce of about 1,500 is responsible for all IT projects and all products of the IT operation. Some 14.6 million Postbank customers are already using the different channels, which... more

IT benchmark - Electronic industry

The lighting systems division of the international group, is a typical example in many respects. The company certainly had its SAP hardware and software costs under control. Nevertheless, the management was dissatisfied with the SAP costs it was incurring and decided... more

Questions to: Karl-Albert Bebber

Karl-Albert Bebber is head of the Solutions & Applications department of the Human Resources Services division of Bayer Business Services GmbH (BBS). This subsidiary of the Bayer group is a full-service provider for IT-based services in the core areas of IT and... more

Questions to: Dr Veronika Simons

on the meaning and purpose of benchmarking and the terms for outsourcing contracts

As chairperson of the Delta Lloyd Holding, Dr. Veronika Simons is, amongst other things, in charge of IT. Delta Lloyd is an integrated financial services group of companies focussing... more

Questions to: Thomas Schmidt

about cost planning for SAP application development. Thomas Schmidt is Manager of Performance Measurement at HVB Systems GmbH

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